To claim a warranty, please provide the original receipt and ensure the product is within the warranty period. Contact our support team via email at support@hanapusapbuild.com with your purchase details, and they’ll guide you through the process. Warranty claims typically take 3-5 business days to process.
If you receive a defective or damaged item, please contact us within 7 days of delivery. Send an email to support@hanapusapbuild.com with your order number, a description of the issue, and photos of the product. We’ll arrange for a replacement or provide further assistance.
Yes, you may return or exchange products within 14 days of purchase, provided they are in their original packaging and condition. Please note that restocking fees may apply. Reach out to our support team for detailed return instructions.
Standard shipping within outside Metro Manila usually takes 5-7 business days. Once your order ships, you’ll receive a tracking number via email, allowing you to monitor the delivery status through our courier partner’s website.
Basic technical support is free for all customers. For installation assistance, reach out to our team, and we’ll help troubleshoot over email or phone. If in-person support is required, charges may apply based on location and service level.